my account frozen can give advice ??

Mon Mar 28, 2005 5:32 pm

Hi ppt forum user,
my username is edhorizon. my account was frozen on 270304. I was scammed the night b4, hence i reported the scam. However neopets freeze my account on the following day. Why ??
I was really scammed. Hope can get my acc asap. So restless when i cant log into my acc.

edhorizon

Mon Mar 28, 2005 5:39 pm

Generally, if you report your account as having been scammed TNT will freeze it to stop the scammer from doing any further damage to (or with) your account. If you notice, when you try to log-in you get this message:

You MAY have either fallen for a scam or submitted your account information to a fake login page. If you'd like information on getting your account back, please contact us by clicking here.

If you can prove you are the original owner of the account then TNT will be quite happy to give it back to you. I would suggest you start by filling out the form that the message directs you to here: http://www.neopets.com/autoform_abuse.p ... se=account
Just try to include as much information as you possibly can.

Good luck and best wishes!

Mon Mar 28, 2005 5:42 pm

If Medusa's way does not work you can mail neopets at this address:

Neopets, Inc
P.O. Box 10060
Glendale CA 91209-3060

or I think the best neopets staffer is mailto:carmen@neopets.com , you can send her an email and she may be of assitance she usually responds to my emails fast. She does a good job at her job.

Mon Mar 28, 2005 6:23 pm

thankz palz.

Mon Mar 28, 2005 8:42 pm

I wish you luck, the same happened to me afew weeks ago and i had 156 avatars aswell as a great guide, the reason was for using profanity on the site but the only problem was i was sleeping at the time so i have no idea whats gone on.
I'm mailing TNT everyday including iris, carmen & darcy but i have not recieved one reply up to date yet.

Tue Mar 29, 2005 6:57 pm

I lost my account too for something I did NOT do.Anyway,it looks like these days,the staff isn't as friendly and helpful unlike years ago.I have NFs who lost their accounts for something they didn't do.They reported to TNT,emailed TNT but all they got is automail.I got automail from the staff but that doesn't mean I'm going to give up.

Thu Mar 31, 2005 7:17 am

sorrie for using so many threads....
so anyone can reply on my lastest topic ?

This account has been FROZEN for the following reason:

unfreeze_data

You MAY have either fallen for a scam or submitted your account information to a fake login page. If you'd like information on getting your account back, please contact us by clicking here.

anyone know wat Neopets is trying to tell mi ??
this is the first time i got this msg after i got frozen...

Is PPT really closing down ??
How come no one here met a case like me b4 ?? Pls give comments and advice...

Tue Apr 05, 2005 3:56 pm

No it means nothing, i think its just the info for tnt themselves as i get it all the time now. carry on trying hun and don't give up

Wed Apr 06, 2005 2:45 am

just hope your account doesn't stay frozen for to long or it will become unreturnable like my main account has

Wed Apr 06, 2005 5:45 am

My account was returned today!!!!

Yeah~*

Wed Apr 06, 2005 7:59 am

stitchmailbox wrote:My account was returned today!!!!

Yeah~*

Congratulations, good work

And big thankyous to the TNT support person who helped *claps*