frozen...

[Jerome]

my account was frozen about a year ago.. haven't been playing much since.. the reason for freezing was something like cheating in a flash game.. but I dont even know how to cheat in flash games.. anyone know of any good staff members I can email about this? Thanks..

[Ledi]

look to this FAQ for your answer; http://www.pinkpt.com/forum/viewtopic.php?t=1839

[atomicblonde]

Depending on ho long ago you were frozen, I'm not sure there's too much you can do. Neo has been known to call cases over one year old closed.

[HollyPop]

Yeah, I had a very clear email from Carolyn about that - if it's over a year since a person was frozen, they won't even consider unfreezing. Sorry

[silverlaloba]

i kinda had the same problem... i was frozen a year ago. and just last week i email a staff member and he said that the account had been frozen for too long so there was nothing they could do about it....

[Shollia]

You probably can't get your account back now since it's been so long.
I know it was that way for me.
Kept contacting them.. got the same old autoresponses.. and then finally got a response that told me that it was pretty much too late to do anything about it.
Sucks eh

[Stijn]

Depending on ho long ago you were frozen, I'm not sure there's too much you can do. Neo has been known to call cases over one year old closed.

They consider any case closed, in my experience.

[ahoteinrun]

They consider any case closed, in my experience.

But thats only your experience.
My own experience after I was frozen, was that they were very willing to listen to what I had to say. And they did unfreeze me.

*shrugs*
If it's been so long though, I don't know how much of a chance you may have. The best you can do is keep trying until you get a definate answer from them.

[matchbow]

never having being frozen myself, i don't know what exactly to do. i assume that after a long time, they think that the user had enough time to convince them tounfreeze and they just leave it frozen

[B55B55]

Yeah, I had a very clear email from Carolyn about that - if it's over a year since a person was frozen, they won't even consider unfreezing. Sorry

I think i understand that logic. This far from when the freezing actualy happened and they probably don't have all the information about what happened to the account. (I'm not sure what documentation is kept on frozen accounts and for how long)

Good luck staring over.
Well maybe not starting if you've been at it for this long

[fungi]

hello
what if i was just frozen like in May and all these while i had been trying to email them for a reply (I got a reply but it was just a vivid one..

Hello,

Thank you for your e-mail. Unfortunately, I wasn't able to help you with the
information you provided. Before I can help you with your situation, I need you
to give me additional information to verify that this is your account. Please
send me your...

what do i do? what if i keep trying to contact them but they still ignore me and the "one-year-limit" comes..?

[okamotosan18]

So they've been ignoring my e-mails in the past year so that they'll be able to say they can't do anything about it once the year is up? I was frozen for someone else's comment in my guild, and they haven't said anything, and I've e-mailed them like once a month since then which I thought would give them plenty of time to respond to the e-mails. That's pretty screwed up

[Morningstar]

They consider any case closed, in my experience.

But thats only your experience.
My own experience after I was frozen, was that they were very willing to listen to what I had to say. And they did unfreeze me.

*shrugs*
If it's been so long though, I don't know how much of a chance you may have. The best you can do is keep trying until you get a definate answer from them.

I agree with ahoteinrun. You need to remember that the staff members are human beings and probably work very hard for the money they make.

Both my husband and my daughter's accounts were unfairly frozen at different times for different reasons. But, both were unfrozen within days of writing letters to the staff. And, in my daughter's case, two staff members emailed me with a personal response about the situation.

Maybe some of it has to do with the way you write the letter. No anger, no finger-pointing. Mistakes happen and you want to point out that the mistake made in freezing your account was in error and you need to do that in a logical and sincere way.

You need to first get the staff to see you as a real person. Then you need to show them that you are a person that should be believed. Then you need to argue your case to show that you did nothing wrong. And, finally, you need to be understanding of the staff and treat them with respect. It never hurts to be nice.

Last edited by Morningstar on Sun Sep 12, 2004 7:54 pm, edited 1 time in total.

[_bubbabubba_]

I've wrote and sent in the frozen form plenty of times for my frozen account.And you know what?I finally got a nice little e-mail back.Saying the exact reason I know they had already told me that I had been frozen for.I was frozen because of one of Neopets glitches that they had in April.Where people could find out your password.

[DiscordantNote]

hello
what if i was just frozen like in May and all these while i had been trying to email them for a reply (I got a reply but it was just a vivid one..

Hello,

Thank you for your e-mail. Unfortunately, I wasn't able to help you with the
information you provided. Before I can help you with your situation, I need you
to give me additional information to verify that this is your account. Please
send me your...

what do i do? what if i keep trying to contact them but they still ignore me and the "one-year-limit" comes..?

You should send them the information they want, as long as the email address is valid. They need it to be sure you're not trying to get into someone else's frozen account.