Pink Poogle Toy Forum

everconfused, I've worked online for a free webpage provider, mainly customer relations, so you can understand how I am flabbergasted.

I've gotten nice replies from staff over the years, even if some of it was the basic copy and paste replies.

I've gotten some really stupid replies over the years.
Example: 2 yrs ago I saw a player selling anime vids in their shop, real items for real money. I reported the shop. Staff told me I could sell mine cheaper... I wrote them back and explained to them, in detail, what the problem was and the shop was cleared.

But this.....

The only thing I can think of over the spamming bit was she answered a mail last week about the coins. Doing the typical "*giggle* we can't tell you the rarities" basically when I mentioned TNT never releases 4 R99 in one lot so not all of them can be R99 so some of them ought to be showing in the search box or on the market by now (ya know, common sense).

If she answered the bloody questions professionally then I wouldn't have sent in another note in vain hopes someone else may get it!

Digging in my inbox I located a bug report she responded to mid-Nov. about the users' shops HTML glitch that was affecting font color.
She told me to go to the HTML Guide.
I had written her back explaining exactly how that would do no good and never got a reply.

Evidentially I am not the only player Miss M is annoying.
A friend got a mass reply from her and while she was polite to her it was still confusing and completely not helpful.
Again she missed the part about random events not working for many players and in many areas of the site.
She blew off the trading post glitch making it sound like a temp "Oops" when in fact it is still going on.

Saw on the board someone said snarkie was on and people were telling HER about the TP and random events. So someone with a brain finally got a message and is going to look into it.

I sincerely hope that none of you have to deal with this person and if you do that it is very simple and easy to overlook.
I hate saying this, truly I do, but I hope she gets fired soon before she causes any major problems.

*cracks up*

Yeah, they really need to read the actual emails. I asked if it was possible for the staff to transfer my avs/trophies/scores etc to my old account (I was willing to offer proof of identity if needed.)

The response?

"Thanks for your report. However, the transferring of your pet is your responsibility. If you choose to move your pet from one account to another and someone else adopts it, that is the risk that goes along with moving a pet. We cannot be responsible for returning your pet, because someone else already paid for it and it would not be fair to take it away from them. You should write to the person who has your pet and explain your situation, but please be nice in your neomails!"

Right. I totally asked that. *rolls eyes*

Of course, that completely goes against the part which says "Note: The pound should not be used to transfer Neopets to new owners" at the Pound >.>

Well thank you Captain Obvious!!

Those responses are too funny...omg...I almost want to ask you to write them asking more questions just so I can have a laugh at the responses!

Which completely goes against why I was frozen.

Ha! Their responses were funny, but yours was even funnier. That's what I was thinking, too, though.

I knew it! The Red Pteri is trying to get me iced! He really is evil!

bwahahahah this is too funny

oh man I am so tempted to show her that..... won't though..... people who lack professional tact lack maturity IMO
I like my account toasty not frosty

I just wanted to add this. I know alot of us (me included) have had problems with writing to Support. Either we don't get an answer at all, or we get some odd autoform reply that doesn't answer anything. And it is frustrating at the very least.

However, I had written in on the 27th to alert Neo that the other person who uses this computer to play was probably going to be logging in more often, since she's now my housemate (long story - her apt. building was condemned). I wanted them to know so they wouldn't think anyone was "multi-ing". Gave them the basics - account names, dob, emails, things like that.

Got a reply today, in part :



So there are nice people in Support (which I already knew actually) and they do have a really hard job. Especially since I don't think there's enough of them to go around for all of us.

I just wanted to share and say a big THANK YOU to this person and to all the people who DO try to help us. Hopefully the person in support who wrote that other thing is being retrained or whatever.

It could be that they just have generated replies- like, if it goes through the computer and sees a certain word or phrase like, "gaining hit points", it automatically responds... that's all I can think of....

I have had a really nice email too from a member of staff, I realised very late that I had lost a veespa in the rollback a couple of weeks ago and sent a bug report. I even stated in my bug report that I understand if it was too late to do anything about it, and I got a lovely email today not only thanking me for my patience but also giving me my veespa back.

It is the 2nd time I have had nice replies from them, the first time was when I bought a pocket neopet and the code didnt work, they promptly sent me a new code and apologised for the old one not working.

Woah, she must be very new, poor thing. I have been new at a job before and thrown into situations before I was fully trained. Ugh!!!! Maybe that is the case with her? But, if so, someone should be watching over her to make sure she is doing her job properly and, if she isn't, give her some training on how to do the job and then, if she still isn't doing it, give her the boot.

Actually, I have had nothing but nice experiences every time I have written Neopets. My daughter's account was unfrozen within a day of my emailing staff members--and both of them sent me personal emails about it. I just got my neggs back that were lost in the SDB glitch with a nice email saying the same and when I thanked the staff member, got another email saying "You're welcome" and to take care. I just got two back today from another staff person who answered my questions about the premium service and about the problems I was having with using the word "pass" in a guild post. She was very polite and gave me straight answers. Granted, I have gotten more than my share of the automated emails when I reported a glitch, but perhaps the staff members were only doing what they were told.