This is what the T&C says (yes, I put a couple things in bold):
Quote:
4. Do not create any new Neopets or accounts if you are not going to take care of them. You cannot have multiple accounts just to get more Neopoints or items. You are only allowed a maximum of five (5) accounts and can earn Neopoints with only one (1) account. Users who break this rule can have all of their accounts frozen.
Do not use your other accounts to attempt to gain an unfair advantage over other users by restocking, gaining trophies, etc.
Now, when I wrote in right after they "updated" and "clarified" the rules asking about gallery spotlight (mine is a subaccount), I got "I don't think so". Since then, I have heard that people can and do enter, but they have to write that it is a subaccount, what their main account is and that's where the trophy goes. Which of course, makes perfect sense ... let's have a trophy on a different account
So, I think they should just make so if your gallery, petpage, bc entry, war points, whatever is NOT your main account, then you can't enter. Period. Even the BC -- you do get a trophy and you do get np if you win or place. So to me, that says you should only enter on your main or you'd end up with a trophy on your main that would be really weird.
I was also told that we cannot use shops on other accounts to sell things, though I know of a few "well-known" players who have at least 3 shops in a mega-mall selling. But I've also seen people frozen for "multi-account".
That email from support, the second one, drives me insane. Because you
can't play games on other accounts ... that's earning np and if you're good at the game, there's another trophy! And I know I was told NO dailies on other accounts, none of the switching accounts. That your main account is the ONLY account you can do dailies/freebies (except for healing springs) on. It even says so on the various pages!
So people end up frozen for doing what support (probably an auto response that someone wrote up and no one checked it) told the person they could do, when in fact that is completely contrary to the T&C.
Add to that people who share a computer (especially high speed with a fixed IP address) and all play on the site, do their dailies, etc. If I had an np for all the posts I've seen where entire families or households have been frozen for earning on multiple accounts, well, I would definitely have a tidy sum. I've seen people frozen for sending someone else on the same computer/IP an item, especially if it's a more expensive one. So now people are afraid to send a surprise or present or whatever to someone else on the same computer. The same goes for people who play on public computers.
I would love to see everything spelled out once and for all, in black and white, very tidy and reasonable. People are paranoid of doing things for fear of getting frozen. People are getting conflicting answers to the same questions -- and getting answers that directly conflict with what IS clear (comparatively) in the T&C and on the site.
*falls off soapbox, gets up, drags it away muttering to self*