butterfly, well I just looked, you have to be in the United States for the dial up ISP. I don't know where you are, just letting you know that.
http://premium.neopets.com/dialup.aspx I don't know if you can access that without already having premium, but that's the dial up information front page.
http://www.VelocityISP.com is the ISP that's providing the service.
It says on the premium dial up page:
fast, reliable connections
Up to 5x faster than dial up (must use an accelerator - only bad for uploading images)
up to 5 accounts at Neopets (you and your sis could share the cost?)
junkmail, spam and virus filtering
pop-up blocker
2500 neopoints for trying, 1000 neopoints every month you keep it
I just did a search for phone numbers in my area, there are 4, one just for my specific area which I found interesting.
Support hotline is 1-877-Neopian if you can and want to call to see if you can get more info. (again, U.S. only). There is also techsupport @ neomail.com, you might try that if any of you are out of the country.
I am NOT trying to push premium, just in case anyone thinks so. I am trying to give some information so that people, if they have questions, have at least some idea of what this is all about and have a phone number so they can get more information.