shroomy wrote:
Why do you blame the entire team, though? Just wondering. Most of us want to cut back on any misguided monitoring too, especially those of us who've been frozen by accident before. :/
-C
No one is blaming the entire team. However, if a staff member is not monitoring properly, then not only is he or she to blame but, someone above him or her is also to blame. After all, one would think that the monitors have supervisors and that the supervisors review the work of those that they are in charge of. And, that same supervisor would communicate to each and every monitor what the correct procedure is.
It is also fairly apparent from the numerous freezings and warnings that I have come across, both on PPT and in my own family, that some of the monitors do not read the actual posts before issuing a freezing or warning. Why are these monitors being allowed to do this? And, if this is incorrect procedure, why isn't a supervisor reviewing this monitor's actions and reversing the incorrect warnings/freezings? And doing the reversing
before the innocent user becomes an emotional basketcase because they have lost the account they worked so hard on? And doing so
before that poor person has to spend countless hours writing an email in the hopes of getting his/her account back?
I have a problem with the fact that Neopets does not appear to take any action to correct a "misguided" monitors actions until they receive a frozen report or email from the user. Is that really fair?
Tested made this fabulous set for me!!! Isn't it great?