Pink Poogle Toy Forum

The official community of Pink Poogle Toy. Bear with me while I tweak everything
It is currently Sat Sep 19, 2026 9:18 am

View Unanswered topics | View active topics


» »

All times are UTC



Post new topic  This topic is locked, you cannot edit posts or make further replies.  Page 1 of 1
  [ 10 posts ] 
  Previous topic | Next topic 
Author Message
Pteri Sage
PostPosted: Tue Dec 07, 2004 2:26 am 
PPT Trainee
PPT Trainee
Offline

Posts: 505
Joined: Thu Jun 03, 2004 5:15 am
Location: Deep within the world of dreams trapped by that which forgets.
Quote:
Hi there,

Thank you very much for bringing this bug to our attention. We will be doing our best to fix this and the matter should be resolved shortly. We cannot compensate for losses possibly incurred by this bug; but we do appreciate you e-mailing us about this.

If you have any other questions, please do not forget to include the entire text of this e-mail with your username clearly at the top. This will help me better address your situation.

removed for privacy of the staff

-----Original Message-----
From: Me- I don't need u emailing me
To: mailto:support@support.neopets.com
Subject: Other Submission - other: bug report - (username crowneddrake)
Sent: Nov 18 2004 07:40:27

Username: crowneddrake
E-mail: Me- I don't need u emailing me
Language: en
IP: You don't need this.
Date: 11/18/2004
Time: 07:40:27

Bug Location:
quickstock

Bug Information:
The quickstock feature will not quickstock to user saftey deposit boxes.


Back during the great Belated Birthday Crash the quickstock did not work so I sent a bug report. Today I recieved this letter.*Makes note the get TNT a elementary time classes as well.*

_________________
<img src="http://img.photobucket.com/albums/v238/thekingdrake/PteriSagesig.png">
Gallery info.
Top
 
   
Waking Reality
 Post subject:
PostPosted: Tue Dec 07, 2004 2:37 am 
PPT Toddler
PPT Toddler
Offline

Posts: 234
Joined: Wed Nov 17, 2004 2:35 pm
Website: http://www.wakingintoreality.com
Yahoo Messenger: kirageshadow
Location: Bowie, Maryland
I blame the lateness of replies to the sheer amount of mail that they get. Sometimes, there really is no better answer to the reports than "we're working on fixing it and we're sorry this is a pain in the butt to you."

_________________
<img src="http://kirageshadow101.org/soul_sig.jpg"></img>
Top
 
   
Pteri Sage
 Post subject:
PostPosted: Tue Dec 07, 2004 2:44 am 
PPT Trainee
PPT Trainee
Offline

Posts: 505
Joined: Thu Jun 03, 2004 5:15 am
Location: Deep within the world of dreams trapped by that which forgets.
I'm looking at the dates on this. I send bug report on November 18, bug gets fixed around 3 days later, staff decides to send me a message saying they'll look into a fixed matter on the 6th of the next month. Surely he knew it was fixed by now.(It was a male staff member.)

_________________
<img src="http://img.photobucket.com/albums/v238/thekingdrake/PteriSagesig.png">
Gallery info.
Top
 
   
Fizzy
 Post subject:
PostPosted: Tue Dec 07, 2004 2:49 am 
PPT Trainee
PPT Trainee
Offline

Posts: 696
Joined: Thu Jun 17, 2004 2:15 pm
Location: In Runescape =O
Well, people are always complaining that they're being ignored. So maybe this guy figured might as well send a response, even if it is just copy and paste.
BTW, I once asked a question about Neohomes, and 4 months later I got a response telling me to check the news regularly!

_________________
Image
~ By Optimus ~
Top
 
   
AFI_Sorrow
 Post subject:
PostPosted: Tue Dec 07, 2004 2:52 am 
Beyond Godly
Beyond Godly
Offline

Posts: 4116
Joined: Wed Jun 30, 2004 6:13 pm
Location: New Jersey. The state we love to hate and hate to love.
Fizzy wrote:
Well, people are always complaining that they're being ignored. So maybe this guy figured might as well send a response, even if it is just copy and paste.
BTW, I once asked a question about Neohomes, and 4 months later I got a response telling me to check the news regularly!


:P Now that's a classic!

Personaly, if I have a question I come here. If I have a bug, I crawl in the tightest corner possible and hope for it to go away. (With my eyes shut and a box of Lucky Charms for good luck)

TNT gets swamped with emails all the time so its really hard to get an instant and often informative response. I think they need more staff just for answering emails.

_________________
Image
Top
 
   
Waking Reality
 Post subject:
PostPosted: Tue Dec 07, 2004 2:52 am 
PPT Toddler
PPT Toddler
Offline

Posts: 234
Joined: Wed Nov 17, 2004 2:35 pm
Website: http://www.wakingintoreality.com
Yahoo Messenger: kirageshadow
Location: Bowie, Maryland
I think he was probably trying to just reassure you it was being taken care of, just in case all of the bugs weren't fixed. I got the same message, possibly from the same support person.

_________________
<img src="http://kirageshadow101.org/soul_sig.jpg"></img>
Top
 
   
Yoshi
 Post subject:
PostPosted: Tue Dec 07, 2004 2:53 am 
Honorary Member
Honorary Member
Offline

Posts: 3805
Joined: Mon May 31, 2004 4:03 am
Location: Waterloo, Canada
When I had lost two items from the rollback and sent them a bug report, I got a reply two weeks later (and my items). Not really a big deal.

_________________
Image Image
Top
 
   
the_mongoose2020
 Post subject:
PostPosted: Tue Dec 07, 2004 3:05 am 
PPT Trainee
PPT Trainee
Offline

Posts: 577
Joined: Wed Oct 27, 2004 12:42 pm
Website: http://andyweblogs.blogspot.com/
Yahoo Messenger: skipper9090
Location: Watching Reno 911!
I wouldn't be surprised if they got hundreds of thousands of bug reports every day. Just be patient and well, most of the time things won't turn out your way, but at least the may fix the problem :/

_________________
Image
Top
 
   
Qanda
 Post subject:
PostPosted: Tue Dec 07, 2004 6:40 pm 
Beyond Godly
Beyond Godly
Offline

Posts: 3602
Joined: Sun Sep 05, 2004 1:23 am
Website: http://www.neopets.com/randomfriend.phtml?user=qanda
Location: Set by Stampsyne. Thanks!
Hey, don't diss them, they do listen when it needs listening to. Last time I sent them a suggestion asking them to implement a system of withdrawing all lots older than 14 days from the TP to prevent clogging and they listened! :D It was implemented a month later. :D

_________________
<img src="http://img.photobucket.com/albums/v379/qanda/qandalitsiggy.gif" alt="Image hosted by Photobucket.com">
Top
 
   
OmniIcyshelf
 Post subject:
PostPosted: Tue Dec 07, 2004 8:42 pm 
PPT Warrior
PPT Warrior
Offline

Posts: 806
Joined: Wed Jun 02, 2004 2:23 am
Website: http://www.neopets.com/randomfriend.phtml?user=omniicyshelf
Location: Land of the 1337
I got a response to my suggestion just after I was frozen, three weeks after I sent it ⌐.⌐

_________________
"If you're lucky, I might just settle with eating your firstborn."
Top
 
   
Display posts from previous:  Sort by  
Post new topic  This topic is locked, you cannot edit posts or make further replies.  Page 1 of 1
  [ 10 posts ] 

» »

All times are UTC

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Jump to:  
Powered by phpBB® Forum Software © phpBB Limited